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New Member
Posts: 2
Registered: ‎07-16-2017

Can I stop the cancellation of My Best Buy account?

I was having trouble with my online my best buy rewards account, and told them to cancel it after an hour of talking to about 10 people on the phone / being transferred constantly without help.

My Gamer's club wasn't working yesterday, and I had purchases on my account that weren't mine. It seems to be working now though, AFTER I told them to cancel My Best Buy Rewards.

They said it would take 5-7 business days to cancel.

Is there any way I can stop this and keep my account?

If not, can I please receive a $30 Gift Card to purchase Gamer's Club and create a new account?
Posts: 9,174
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Registered: ‎01-03-2013

Re: Can I stop the cancellation of My Best Buy account?

Hello leomonade - 

Welcome to the forum! I'm sorry to hear you were having trouble with your My Best Buy membership and ultimately requested that we cancel the membership. I'm glad to hear things seem to be working now though, and that you no longer wish to cancel it. 

Using the details you registered with the forum, I was able to see we hadn't processed your request yet, so I've gone ahead and closed it. You shouldn't see your membership cancelled. If you have any other questions, please let me know! 

Regards, 

Tasha|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎07-16-2017

Re: Can I stop the cancellation of My Best Buy account?

Thank you so much!

I think there were two requests: one to close the account, and one to stop the cancellation. Were they both closed? It's difficult to know what is going on over the phone.

Thank you again. Smiley Happy
Posts: 9,174
Topics: 105
Kudos: 281
Blog Posts: 19
Solutions: 381
Registered: ‎01-03-2013

Re: Can I stop the cancellation of My Best Buy account?

Hi there leomonade - 

 

Based on what I'm seeing on my end, there shouldn't be any open requests. If you need any further assistance though, please feel welcome to reach out. 

Cheers!

Tasha|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!