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New Member
Posts: 3
Registered: ‎07-07-2018

Birthday 10% off coupon

I had been on vacation and when I returned I decided to use my birthday 10% off coupon but didn’t realize it had expired the day before. Is there any way Best Buy would reissue me another, I was about to make a large purchase with it.
New Member
Posts: 3
Registered: ‎07-07-2018

Re: Birthday 10% off coupon

Should I just call customer service?
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Registered: ‎10-10-2012

Re: Birthday 10% off coupon

Greetings fvm001, and welcome to the Best Buy forum,

 

First and foremost, happy belated birthday!  I hope that you were able to celebrate.  I spent my birthday a couple months back just relaxing with my fiancé, which is all I could ask for from a birthday nowadays.  It can be fun to just do nothing.  The 10% off birthday bonus coupon is something we send out to a random selection of members each month that have a birthday attached to their My Best Buy™ account.  Just a little extra something.  With that being said though, it is considered a one-time use coupon and cannot be provided or reissued upon request.  I would encourage you to periodically check the Member Offers section on BestBuy.com after logging into your account as we do tend to have different promotions solely for our members.  Let us know if you have any other questions.

 

Best Wishes,

Derek|Senior Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 3
Registered: ‎07-07-2018

Re: Birthday 10% off coupon

If Best Buy really valued me as a customer they could simply reissue another one. That long drawn out explanation was a waste. It would be easier to reissue the 10% off coupon. Very disappointed especially when I clearly stated I planned to make a large purchase. Clearly not accepted as a solution.
Posts: 7,923
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Registered: ‎10-10-2012

Re: Birthday 10% off coupon

I could see potentially reissuing a new coupon if that were an available option but it isn't.  As I mentioned before, the birthday bonus coupon is a one-time use coupon that cannot be provided or reissued upon request.  They are sent out to random members and only valid during the month of the member's birthday.  Please feel free to send me a private message, by clicking on the blue button in my signature, if you have any other questions.

 

Best Wishes,

Derek|Senior Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!