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Posts: 3
Registered: ‎07-22-2018
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Bestbuy Rewards Hacked and Redeemed 5000 miles away, What do I do?

I have been banking my Rewards points for many years now, and had 22700 saved up, Last night at 10:36pm my time, I got 5 emails showing 4x 100$ certs and 1x 50$ certificate being exchanged, and I logged in to try to see what was going on at 10:46. I even called best buy support and they had no idea what was going on. I then saw that it had been redeemed for an in store purchase in Hawaii or a JBL speaker. I am upset that I had saved these points for years, and now I am out 450$ worth of rewards and so much effort to funnel my purchasing through bestbuy rather than an online only store. I'm not sure what to even do now, as the bestbuy phone support simply tells me "Oh you redeemed your points" in broken english, and doesn't understand that someone hacked in and used my points? 

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Registered: ‎01-03-2013

Re: Bestbuy Rewards Hacked and Redeemed 5000 miles away, What do I do?

Good afternoon MoogleMD and welcome!

Thank you for reaching out to us regarding your reward certificates. I truly wish your first contact with us here on the forum were under better circumstances, but I’ll be delighted to assist to the best of my abilities!

 

Having banked 22,700 points is quite the feat! I admittedly like to shop, and don’t know that I would have quite that much self-control to not redeem some of them. I can only imagine the worry caused by receiving the emails advising certificates had been issued, and finding they had been redeemed so soon after that. I’m incredibly discouraged to hear that your contact alerting us to the situation wasn’t treated with more care and understanding.

For security purposes, I would encourage you to change the password to your BestBuy.com account, as well as the associated email account. I’m also sending you a private message to gather some additional information. You may check your messages by signing into the forum then clicking the envelope icon in the top right corner of the page.

Sincerely,

Tasha|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 3
Registered: ‎07-22-2018

Re: Bestbuy Rewards Hacked and Redeemed 5000 miles away, What do I do?

I have PMed you with details. I have changed my password as soon as I saw the messages. But I couldn't reach anyone at best buy to stop them from spending the points. I was saving them all for a big treat and suprise present. I've been elite plus now for years as I try to funnel all my purchases through best buy for this reason. Hopefully we can find a solution. I am angry at the hackers, but also upset I could reach no one to get them to stop it or correct it via phone.

Posts: 10,323
Topics: 116
Kudos: 283
Blog Posts: 20
Solutions: 468
Registered: ‎01-03-2013

Re: Bestbuy Rewards Hacked and Redeemed 5000 miles away, What do I do?

Hello MoogleMD, 

Thank you for following up! I can understand why this would be an upsetting experience, especially if there was time to prevent the certificates from being redeemed. Please keep an eye out for my response shortly. 

Sincerely, 

Tasha|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 3
Registered: ‎07-22-2018

Re: Bestbuy Rewards Hacked and Redeemed 5000 miles away, What do I do?

Thank you for your diligence and effort in this matter. You've really gone out of your way and made things right for me. I hope that in the future, Best Buy might allow some form of 2 factor authenticaton as well. Thank you

Posts: 10,323
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Registered: ‎01-03-2013

Re: Bestbuy Rewards Hacked and Redeemed 5000 miles away, What do I do?

Hi MoodleMD, 

You're quite welcome! I'm glad I was able to step in to ensure this issue was appropriately addressed. 

Cheers!

Tasha|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 13
Registered: ‎08-02-2018

Re: Bestbuy Rewards Hacked and Redeemed 5000 miles away, What do I do?

That's awesome for you to save the day. Smiley Wink
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Posts: 10,323
Topics: 116
Kudos: 283
Blog Posts: 20
Solutions: 468
Registered: ‎01-03-2013

Re: Bestbuy Rewards Hacked and Redeemed 5000 miles away, What do I do?

Hi pdiddy19842000, 

We're always here to help! 


Cheers!

Tasha|Social Media Specialist | Best Buy® Corporate
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