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New Member
Posts: 2
Registered: ‎01-05-2018

BestBuy Express (kiosk) need to report missing points.

I have the receipts and am trying to submit for missing purchases.

I can't get it to submit online in the website.

 

Help...

Posts: 10,453
Topics: 118
Kudos: 263
Blog Posts: 20
Solutions: 485
Registered: ‎01-03-2013

Re: BestBuy Express (kiosk) need to report missing points.

Hello AndrewSkyeD'Amico and welcome! 

Our Best Buy Express Kiosks can come in extremely handy in a pinch, and I'm glad to hear you were able to shop with us through these. With that said, I'm sorry to hear you may be having trouble adding your purchases to your membership. You should be able to utilize the Report Missing Points tool on BestBuy.com as mentioned in the link below.

 

How Do I Report Missing My Best Buy™ Points?

 

Please keep in mind that purchases may take up to 20 days to post. If you're beyond this time frame, please let me know and I'll be happy to look further into this! 

Sincerely,

Tasha|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎01-05-2018

Re: BestBuy Express (kiosk) need to report missing points.

Hey,

 

I've tried using that and it says I can't enter it there.

 

Any advice?

Posts: 10,453
Topics: 118
Kudos: 263
Blog Posts: 20
Solutions: 485
Registered: ‎01-03-2013

Re: BestBuy Express (kiosk) need to report missing points.

Hello again AndrewSkyeD'Amico - 

Thank you for following up! I'm discouraged to hear you may be having trouble adding this purchase. I am sending you a private message so that I can look further into this with you. Please keep an eye on the envelope icon in the top right hand corner. 

Regards, 

Tasha|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!