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New Member
Posts: 2
Registered: ‎07-13-2017

Best Buy points for a return

I returned an item that I had used my Best Buy points on 07/05/17.  I don't see where they have credited back to my account.  Can you help with this?  Thanks

Posts: 8,415
Topics: 96
Kudos: 287
Blog Posts: 19
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Registered: ‎01-03-2013

Re: Best Buy points for a return

Hello sajn10 - 

I'm sure you've been anxiously awaiting the return of your certificates to your account since returning your purchase they were redeemed on last Wednesday. Certificates can take up to 6 business days to be returned. Based on the 7/5/17 return date, today would be the 6th business day. Please allow through the end of the day, and if the points still haven't posted, I would be delighted to look further into this. 

 

Return/Cancellation When a Reward Certificate was Used

I'll be sure to follow up with you tomorrow! 

Regards, 

Tasha|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎07-13-2017

Re: Best Buy points for a return

I checked this morning and still nothing.

Posts: 8,415
Topics: 96
Kudos: 287
Blog Posts: 19
Solutions: 329
Registered: ‎01-03-2013

Re: Best Buy points for a return

Hi there sajn10 - 


Thank you for following up with me! Regrettably I don't see them on my end either. Please see that I'm sending you a private message. You may check your private messages by signing into the forum then clicking the envelope icon in the top right corner of the page. 

Sincerely,

Tasha|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!