Points, Policies & Certificates

[AmandaDavis]

Do you know who I would contact if I want to speak with someone regarding by HSBC Credit Card. I thought I had made a payment in advance when I was out of the country, however, the payment did not go through and I didn't receive a missed payment email because my college email account was deleted in the last month since I graduated. I received a notice in the mail that I would not have to pay the interest (after paying 0% interest prior to not having the payment go through) andI cannot afford the 25% interest on the computer I purchased with the card and need help. Thank you.

[Adamtech Emerging Expert]

Hi there and welcome to the Community.

The number to HSBC Customer Service is: 1-800-365-0292

[Sarah-BBY Retired: Community Connector]

Hi AmandaDavis,

Congratulations on your college graduation and I very am sorry to hear there was a misunderstanding over your Best Buy® credit card payment.  You can reach HSBC anytime directly at 1-800-365-0292. 

Additionally, while Best Buy® does not have direct access to or influence over HSBC’s records, policies or procedures, I would be happy to look into this further for you to see if I can be of any help.  If you are interested in my assistance please refer to the private message I have sent you (in response to the private message you also sent me) explaining what I will need to get started.

Thank you,
Sarah
Community Connector
Best Buy® Corporate