Points, Policies & Certificates

[ShiftyCapone]

I tried issuing a certificate with my reward zone points today and received the following error message:

E70: We are temporarily unable to issue certificates. Please try back later.

Is anyone else having the same problem right now? Or is it an issue with my account?  Thanks....

[dougok07]

Can't even access my reward zone account, its funny how I was able to access it this evening. I guess they intentionally disable the reward zone site leading up to the midnight sale to prevent you from redeeming your reward certificates, you know how bestbuy likes to employ these type of tactics.

[phialphina]

Same message for me too....been that way for a good two weeks now. Also, this is after I had a 3 week ordeal with customer service trying to get the points to even show up.... Nothing like still not being able to use my certificates almost 3 months after I made my purchase! Thanks BBY!

[Karina-BBY Community Connector]

Hello ShiftyCapone,

I apologized that you are getting an error code (E70) when trying to print your Reward Zone certificates.

Typically it’s is a temporary issue. If you still have not been successful in printing the certificates, then I would encourage you to let me know, I will then forward your issue to our IT department.



Hi doughok07,

I am sorry that you are not able to log onto your Reward Zone account, can you please let me know more details on why you are not able to log online. Is there an error you are getting? Have you tried a different browser?



Hello phialphina,

Since I noticed that this is not the first time you have expressed getting the error message, I will notify the IT department that you are not able to issue certificates on MyRZ.com.

I will let you know of any updates as soon as they are communicated to me.



Thank you all,

[MYG24]

Hi Karina.  I am getting the exact same error message when trying to print out the reward coupons and have been for a few days now.  Any updates?

[bigant84]

I have been getting the same E70 error for weeks now. I hae 65 dollars worth of certificates to print but have not been able to. I call the 800 number daily and get no help from anybody. They keep suggesting it is only temporary and should be fixed the next day( i have tried everyday for several weeks now and nothing new). I've been told to change browsers or change security settings on my computer but nothing happens. It's ridiculous and I am fed up with it. It has always been one issue after another ever since I opened up my best buy credit card / rewards zone card.

[manunkindguitar]

I too am getting this error I would like to issue my certificate....

[bigant84]

good luck, I have been trying for weeks now and of course everytime i call someone in India or some stupid place like that answers and always says the same thing "we will forward to the proper people and should be ready in 24 hours.' well I have been waiting weeks with no success. There are dozens of people with the same issue on these forums. reward zone is just a scam!!

[Karina-BBY Community Connector]

Hello bigant84,

I am sorry that you keep getting your error E70, and will be happy to see how I can help.

Please send me in a private message with your Reward Zone member number to best assist you. To send a Private Message, simply select the option from my signature bar.

Thank you,

[Karina-BBY Community Connector]

Hello manunkindguitar,

Based on you most recent transaction with Best Buy, I was able to see that you have been able to print your certificates successfully.

Have a great day,