Points, Policies & Certificates

[Sarah-BBY Retired: Community Connector]

Hello again CarlyH,

I apologize as I thought I had all that was needed, but was just advised that I will actually need you to send me a private message with your name, phone number and address as they appear in your account - so that we may research this matter accordingly in an effort to try and help.  You can send a private message to me by clicking on the “Private Message” link within my signature below (when signed in).  Then, once I receive your information I will follow up with you again, also by private message, as quickly as possible.

Thanks again and I appreciate your patience,

*Also, if others on this thread are looking for similar assistance, please feel welcome to send me a private message with your information as well.

[christyev]

I too have suffered from the "deferred interest" that I was told was a same as cash plan on a washer and dryer.  I made automatic payments on time every month and had no idea they would charge me a lump sum of interest.  I would have paid it off and offered to do so as soon as I saw what had happened.  Due to not receiving paper statements I completely missed the communication.  I will never shop at best buy again.  I emailed customer service for the card and was told too bad pretty much.  I feel the service was completely misrepresented.  Super disappointed.