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Posts: 3
Registered: ‎07-21-2016

BBY Card Statement points not credited to Rewards Account for July

i have not received a credit for points for my July Statement. Can you please help?

Posts: 9,360
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Registered: ‎01-03-2013

Re: BBY Card Statement points not credited to Rewards Account for July

Hello KathleenJeanScott - 

Welcome back to the forum! One of the great benefits of our My Best Buy Visa card is using it outside Best Buy and continuing to receive points. I'm sorry to hear that your outside spending points for July may not have posted quite yet. 

With that said, please know that our support teams are aware of a sync issue with our third party that may be delaying points. They are looking into this though, and your patience is greatly appreciated! Once we have more information, we will be sure to follow up with you! 

Sincerely, 

Tasha|Social Media Specialist | Best Buy® Corporate
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Posts: 9,360
Topics: 107
Kudos: 290
Blog Posts: 19
Solutions: 389
Registered: ‎01-03-2013

Re: BBY Card Statement points not credited to Rewards Account for July

Hello KathleenJeanScott - 

I hope this reaches you well! I've had some customers report seeing their points on their end today, so I would encourage you to check on your account, and let us know if you're still missing your outside spending points for July. 

Regards, 

Tasha|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!