Points, Policies & Certificates

[apinney89]

Hello, I have 2 Reward Zone accounts (one is a Premier Silver Account attached to a Best Buy Mastercard, and the other is just various transactions). 

I actually just learned of the Premier Silver/Mastercard account, I thought all my purchases were being put into the other account this entire time! I'm kind of frustrated that I missed out on so many $5 rewards, but I guess it was my own fault.

It would be outstanding to get these two  accounts merged! Both accounts have the same name and address attached to them.

Further information can gladly be given.

Thanks in advance for any help!  

[apinney89]

Can I please get some help from someone?

[AlphabetSoup]

I need help too!

[Walrus]

It usually takes 3-5 business days to get a response. It has been 3 business days (weekends and holidays aren't business days). So hopefully by tomorrow or Wednesday one should be along. It is really easy for them to do. They Since your MasterCard account is Silver already, it will be easy for them to simply close the other account and add the points to your MC RZ account number. They will ask for the 2 RZ account numbers by PM and it should be fairly quick.

[Kelly-BBY Community Connector]

Hey apinney89,

Thank you for reaching out to our Community!  I would certainly be happy to assist you in further reviewing the account merging process.  The process, in which we merge accounts, is to close one account and then move any unused points/certificates from the closed account to the active account.  

I have sent you a private message so we may be able to discuss the details of your account.  To check your messages please ensure that you are logged into the forum and click on the envelope icon in the upper right hand corner of the page. 

I look forward to working with you!

[AlphabetSoup]

Hello Karina,  

I have two rewardzone accounts I need combined.  One was a rewardzone mastercard account that I closed and the one I have now is a bestbuy credit card account.   {removed per forum guidelines}   Also, I made a purchase for washer/dryer in December under the bestbuy credit card account {removed per forum guidelines}, but it has not reflected on the purchase history.  I've tried manually entering it, but it says it has already been applied to the account, which is still not showing.   If you could look into this, that would be much appreciated.   Thank you.

[Kelly-BBY Community Connector]

Hi AlphabetSoup,

I appreciate the details you have provided. I have received your private message and I have responded there. To check your messages please ensure that you are logged into the forum and click on the envelope icon in the upper right hand corner of the page.

Thank you for all of your time!