Points, Policies & Certificates

[ryko212]

I would like to see about getting points refunded to me. 

I made my return on the 16th of November and was told the points would show up in about 5 days.  A couple of weeks later I sent an email to check on the points return and did not receive a response.

I would like some help getting the points back.  Thanks!

[ryko212]

81 looks and still no response.....

[grfx]

I frequently return items that i have purchased with rz certs. It doesn't take five days, it normally takes 24 hours. Call custmoer care at 1-888-bestbuy and get transferred to the reward zone dept. ask to speak to a live rep. give them your original purchase invoivce and the return invoice. they can credit you and that normally takes 3 -5 days.

[terryg]

I shouldn't he to call someone - Best Buy needs to do what they say they are going to do on my return receipt. I have been working with Karina, who frequents these boards, on getting my refund and still nothing. I am done with Best Buy. It is no wonder they are in financial trouble.

[ryko212]

Still no resolution...

[Kelly-BBY Community Connector]

Hello ryko212,

Thank you for sharing your concerns within our Community and on this thread!  I apologize for the delay in receiving a resolution and I would certainly be happy to look into this further with you. 

I will need some additional information to better assist you and I have sent you a private message so we may be able to discuss the details of your account.  To check your messages, please ensure that you are logged into the forum and click on the envelope icon in the upper right hand corner of the page.

I look forward to working with you!

[sulfurserver]

hi kelly,
if return an item purchased with a rz cert. will best buy reimburse my rz cert?