Points, Policies & Certificates

[amjdmom]

I made an online purchase with $1,400 in reward certificates for 3 items on January 19, 2012. On January 22, 2012, I called and cancelled one of the items ($800 tv) prior to it being shipped. My refund of the delivery charge was returned to me the next day, but I still have not gotten my certificates back. I have placed numerous phone calls to the Reward Zone spending over 3 hours on the phone between being placed on hold, speaking with customer service reps, and being disconnected. I can't get a straight answer from anyone including supervisors.  Today though, is the icing on the cake. Upon logging into my RZ account to see if the $800 had been returned (since I was told on Friday it would be) I find out that, not only had my certificates not been returned, but the other $300 in certificates I had in there were gone. Upon speaking to a supervisor earlier, I was first told that he saw the certificates that I used for the purchase, but then he told me the investigation was ongoing because they had no record of my transactions. I am extremely upset to say the least. I am owed $1,100.00 and all I am getting is the run around. 

Very unhappy with Best Buy customer service and it seems I am not the only one!

[Mike-BBY Community Connector]

Hi amjdmom,

I'm sorry to hear of the difficulty you have experienced with your order and your Reward Zone certificates. I can imagine how disappointing this must be. I would like to help you with this and will send you a private message to get more information. Thank you for your patience thus far.

Sincerely,