02-28-2017 03:39 PM - edited 03-02-2017 03:48 PM
‘Tis that time of year again, folks! This week, you may notice some changes on your account that will impact the benefits you receive from our My Best Buy program going forward. At the end of every February, My Best Buy members who have not requalified for their tier statuses the prior year will have their current tier statuses expire.
Q. What amount did I have to spend to requalify?
A. To requalify for Elite status, you would have needed to spend $1500. For Elite Plus, $3500.
Q. What timeframe did I have to spend this amount?
A. Purchases had to be made between January 1st, 2016 and December 31st, 2016.
Q. What if I’m an Elite Plus member, and I only spent enough to requalify for Elite?
A. Your Elite Plus status will expire, but you won’t be switched to our Core tier. You will be switched to our Elite tier.
Q. Will my purchases made while Elite or Elite Plus still receive that tier’s benefits?
A. Yes. Purchases receive the benefits of the tier you were at when the purchase was completed in store or placed on BestBuy.com.
Q. I’ve been banking my points as an Elite/Elite Plus member, which is expiring. When my Elite/Elite Plus status expires, what will happen to my banked points?
A. Core members don’t receive the benefit of banking points. Unless you requalified for a status that receives this benefit, any banked points will be converted to certificates.
Q. I have a My Best Buy Visa credit card, and spent more than the required amounts if I combine the Best Buy purchases and outside purchases. This means I requalified, right?
A. No. In order to requalify, you must meet the spending requirements either with Best Buy or outside Best Buy. The purchases will not be combined to requalify for your tier status.
Q. I’m sure I purchased enough in 2016 to qualify for Elite/Elite Plus. Why did my tier status expire?
A. Chances are some of your purchases didn’t count towards requalifying (payments by gift cards or reward certificates, for example).
Q. I’m still certain I should have requalified. What do I do?
A. If you’re absolutely certain you should have requalified, please feel welcome to send me a private message and I’ll be delighted to double check your account. In the message, include your name, phone number, email address, and My Best Buy member ID.
Q. I have multiple memberships, and between them I made enough purchases to requalify. Can you ensure I keep my tier status?
A. We’ll be happy to take a look at merging your memberships, and go from there. Check out our post here regarding how to merge memberships. Note that memberships under different people (even spouses) cannot be merged.
Q. I was incredibly close to requalifying, but didn’t quite make it. Can you ensure I keep my tier status as a customer service gesture?
A. In fairness to all members, you must meet the spending requirements to requalify. Memberships that didn’t meet these requirements will not keep their tier statuses.
Q. I’ve been an Elite/Elite Plus member for several years, but admittedly didn’t requalify. Can I have a freebie for this year as a customer service gesture?
A. Again, in fairness to all members, you must meet the spending requirements to requalify. Memberships that didn’t meet these requirements will not keep their tier statuses.
Thank you for being a member of the My Best Buy™ program!
|Tasha|Social Media Specialist | Best Buy® Corporate|
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