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Posts: 1
Registered: ‎03-15-2017

$20 Certificate Lost During Order Error

Hi there!  I had a $20 certificate that I intended on using on some accessories earlier this week.  The first order that I tried to put through failed because I had an error with my order, but the certificate never showed back up.  I needed the items I intended to buy, so those were already ordered and picked up, but I'm still without that $20 certificate.  I can provide the certificate number if necessary.



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Registered: ‎01-03-2013

Re: $20 Certificate Lost During Order Error

Hello MichaelDeAngelo - 

Welcome to the forum and thank you for reaching out to us regarding your $20 certificate. Shopping with is should be a simple task, so I'm sorry to hear that your $20 certificate may no longer have been available after encountering an error during checkout. 

Using the details you registered with the forum, I was sadly not able to locate your information. Please see that I am sending you a private message to gather further information. You may check your private messages by signing into the forum then clicking the envelope icon in the top right corner of the page. 


Tasha|Social Media Specialist | Best Buy® Corporate
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