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New Member
Posts: 3
Registered: ‎02-23-2014

15% off ink cartridges

I just ordered $60 worth of Brother ink cartridges and never received the 15% off discount. I was logged in to my account when I placed this order. So it should have registered that I am a BestBuy Elite plus member.

New Member
Posts: 2
Registered: ‎02-18-2017

Re: 15% off ink cartridges

The same thing just happened to me today.  I am going to contact Best Buy and see what is up.

New Member
Posts: 2
Registered: ‎02-18-2017

Re: 15% off ink cartridges

Apparently that promotion ended Jan. 28, 2017.  However, Best Buy is sending me a $5.00 gift card to make up for the misunderstanding.  Works for me.

Posts: 9,219
Topics: 105
Kudos: 289
Blog Posts: 19
Solutions: 381
Registered: ‎01-03-2013

Re: 15% off ink cartridges

Hello Nas769, 

Welcome to the forum and thank you for reaching out to us! The 15% off ink and toner offer was around for quite some time. Sadly, all offers must eventually come to a close, and this one indeed ended at the end of January. I apologize if you anticipated receiving this 15% off promotion when you placed your order. In the future, I would encourage you to keep a close eye on the listed available offers on the right side of the product page under "Special Offers" to know what offers are currently available.

WIth that said, please see that I am sending you a private message with further information regarding this offer. You may check your private messages by signing into the forum then clicking the enevleope icon in the top right corner of the page.

Sincerely, 

Tasha|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 1
Registered: ‎03-10-2017

Re: 15% off ink cartridges

[ Edited ]

In November 2016, I went to Best Buy (Garden City, NY) to shop for a new printer.  The salesperson who helped me told me that as part of my purchase, anytime I needed to purchase printer cartridges, if I returned to Best Buy, I would receive a 15% discount on such purchases.  Today, I returned to the store, for the first time since my purchase, to purchase replacement cartridges and was told that this "policy" had ended.

 

One of the reasons I purchased this printer at Best Buy was the condition that I was to received a 15% discount on replacement cartridge purchases.  To have stated this condition as being part of my purchase, and then to refuse to honor it thereafter, is a false and misleading business practice - of which I will be notifying the New York State Attorney General and various consumer protection organizations.  I find this plainly unacceptable! 

 

John {removed per forum guidelines}

{removed per forum guidelines}

Posts: 9,219
Topics: 105
Kudos: 289
Blog Posts: 19
Solutions: 381
Registered: ‎01-03-2013

Re: 15% off ink cartridges

Hello John, 

Welcome to the forum and thank you for reaching out to us regarding your recent visit to our Garden City, NY store to purchase replacement cartridges for your printer.

At the time of your purchase, we had an offer of 15% off ink and toner cartridges for all My Best Buy members. This was a long running offer, and at the time of your purchase it didn't have an end date. Unfortunately, offers must come to an end eventually. I'm truly sorry if you were unaware this offer ended when you visited our store. 


Please see that I am sending you a private message with further information. You may check your private messages by signing into the forum then clicking the envelope icon in the top right corner of the page. 

Sincerely, 

Tasha|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!