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Registered: ‎05-08-2018
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10% reward of new myBestBuy card

[ Edited ]

I spent $1000 (invoice bar #: {removed per forum guidelines} by my new myBestBuy card on 1/1/2018 and was told that I could get 10% reward. However, I only got 5%. I reported the issue in online “Chat with an Expert” for help in February and he/she said that he/she created a ticket for the issue and will send me an email with the ticket number and the chat record, but I did not received the email.

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Registered: ‎10-10-2012

Re: 10% reward of new myBestBuy card

Greetings dwu, and welcome to the Best Buy forum!


I wish that I could take advantage of the 10% back offer again.  It definitely came in handy.  I mean who couldn't use some extra points?  If the purchase you processed back in January was the first purchase made with your newly approved My Best Buy™ credit card and you selected standard financing, then you should qualify for 10% back in points.  It can generally take up to 20 days for points from an eligible purchase to officially post to a member's account.


I pulled up your account using the email address that you registered with the forum and confirmed that your purchase did qualify for 10% back in points.  Since we are beyond 20 days, I may need to step in to ensure the remaining 5% back is added to your account.  I will be sending you a private message shortly so that I can go over your account with you in greater detail.  To read a private message, you would want to click on the envelope icon at the top of the page.


10% Back in Points on your First Purchase


Thank you for being a My Best Buy™ member.

Derek|Senior Social Media Specialist | Best Buy® Corporate
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