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kyle323
Posts: 1
Registered: ‎04-13-2012

game download didnt work and charged me 3 times?!

I tried to download gta 4 but it wouldnt download so I tried to restart my computer and then it was not in my downloads.. then I checked my bank account and it charged me the 21.89 it was supposed to cost after tax then it charged me 19.99 twice and 1.00 twice..

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Kyle-BBY
Posts: 3,207
Topics: 106
Kudos: 201
Blog Posts: 142
Solutions: 145
Registered: ‎11-09-2009

Re: game download didnt work and charged me 3 times?!

Hi kyle323,

 

I'm sure you've done some troubleshooting on your GTA 4 digital download already and I hope you were able to get it downloaded but, if not, you could give this a shot.

 

  • Locate the game files in the PC App download folder
  • C:\Users\ [User Name] \AppData\Local\Best Buy pc app\DigitalShelf\ [Your Game folder]
  • Delete the GTA 4 folder
  • Try to download the game again in "My Downloads" section of PC App

     

Let me know if you need any additional assistance!

 

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