04-28-2012 02:53 PM
Hey, so I ordered the Digital Version about 4 hours ago and I downloaded the BB app and everything. Now I know people are having trouble opening up the app, but mine seems to be working fine. The problem here is that my order still says it's "in process." My friend ordered the game last night and said he recieved his second email within 20 minutes with the serial number to join the GW2 beta. Why is my email taking so long?
04-28-2012 03:22 PM
You are one of the large number of screwed people from Best Buy.
It's not 100% case which is why your friend as well as some of my friends were able to purchases and receive the gw2 product.
After paying $80, I also have "in process" and it has been this way for 45 hours. As of now, phone support doesn't really know what is going on and online support is completely useless (They said that I was going to receive help since yesterday, created false hope and no response since from them).
All they have to do is send us the key through email, yet somehow they need to unnecessarily use the currently broken Best But PC app. This is the worst customer service ever.
The lack responsibility from these people is palpable.
04-30-2012 03:30 PM
I'm sorry I wasn't able to get to you over the weekend. I couldn't locate a Guild Wars 2 pre-purchase using the email address you have registered on these forums but I would be happy to take a look into that for you if you would like to send me a private message with your BestBuy.com order number.
09-22-2012 12:44 AM
I ordered the Digital Deluxe Version exactly 4 hours ago and I downloaded the BB app and everything is good to this point. The app seems to be working fine, I am logged in at least. The problem here is that my order still says it's "in process." I paid $80 for this product and I have been a loyal Best Buy customer for over 20 years now, but a seemingly simple Digital Download not even starting after 4 hours is absurd.
Why is my game email taking so long? It seems that the whole point of Digital Downloads are to make it easier for the store employees and the customer. I could have driven to the store, actually I could have crawled to the store and back home by now.
I emailed Customer Support and hour ago and so far I have only received this message:
Best Buy Customer,
This message was automatically generated in an attempt to answer your question as quickly as possible.
If you are contacting us to cancel, or modify your BestBuy.com order, please call us at 1-888-BEST BUY. (1-888-237-8289)
Best Buy Customer Care
I would appreciate some assistance, please.
09-22-2012 12:45 AM
09-22-2012 12:48 AM
Even when I used my Best Buy Card? Well that is pretty pathetic. I have never had a problem like this with Amazon.com or anyone else.
Thank you for the info but I hope that is not the reason.