03-23-2012 09:37 PM
I purchased Grand Theft Auto San Andreas two weeks ago on Best Buy's website. Installed the pc app successfully, found the game and tried to download it. Initially, all I got was a "download error" message. After turning off firewall and anti-virus, the download will start, but never gets past 0%.
I have plenty of hard drive space available (123 GB free). I am running windows vista.
I have tried:
2 weeks ago, when I spoke with Geek Squad online, they said they were referring it to their specialists and would get back to me in a week. Haven't heard anything, so i figured I'd try out this forum.
03-23-2012 10:49 PM
03-28-2012 03:30 PM
I'm sorry for not getting to your post until now. I realize a few days have passed since you wrote and, given the nature of digital downloads, you've likely been working to figure out the issue still. Before I take any next steps, have you made any progress on your end?
03-31-2012 01:36 PM
Sorry for not getting back to you sooner. I've actually got an email out to our PC App team requesting additional research into your issues so I should be hearing back from them early next week with some sort of fix. My apologies again for the inconvenience.
04-03-2012 02:49 PM
Hello again ajharlan,
Thank you for your patience. Can you give the download a try again after 4 p.m. CT? We have updated some of the game files on our servers and that should correct the issue when they refresh.