PC Gaming

[mjj1958]

Sims 3 Digital Download Taking Forever

I ordered two Sims 3 games on 12/20 and I have not received the digital codes needed in order to play these games on my laptop.

I would truly appreciate the help. I expected the info to be emailed to me already. Calling 1-888- BEST-BUY DID did not help. Please help me out.

 

[mjj1958]

I ordered two Sims 3 games on 12/20 and I have not received the digital codes needed in order to play these games on my laptop.

I would truly appreciate the help. I expected the info to be emailed to me already. Calling 1-888- BEST-BUY DID did not help. Please help me out.

 

[Kyle-BBY Retired: Senior Social Media Specialist]

Hello mjj1958,

Due to higher than anticipated traffic over the past holiday weekend, we experienced intermittent unavailability of our PC App services that may have caused the issues you encountered.  We have since addressed these issues and are taking measures to avoid this from happening again and to ensure a more stable digital download experience.  If you have not already done so, please try to download your game again and let us know if you run into any more problems.

For more details on how to go about downloading digital content, feel free to reference our BestBuy.com Help Topic: Downloading Digital Content

[mjj1958]

Thank you Kyle. Earlier today I called 1-888- BESTBUY and was helped out. I was told that within a 2-3 days I will receive my digital codes for my 2 games. If I have a problem in the next couple of days I will contact you. Again, thank you Kyle for letting me know the reason for this delay.

[mjj1958]

Sims 3 Digital Download Taking Forever

I ordered two Sims 3 games on 12/20 and I have not received the digital codes needed in order to play these games on my laptop.

I would truly appreciate the help. I expected the info to be emailed to me already. Calling 1-888- BEST-BUY DID did not help. Please help me out.

[mjj1958]

I never received an email with my download codes. My order status still says it is still in the process of being fulfilled, but for 6 days, come on.

[clover876]

They are very sloppy when it comes to digital orders, i purchased a $US50 psn code and I have received an incorrect code cannot get in touch wid customer service.

[sweetness_78745]

The key code should come on the app under the game. I hope this helps If you can, do me a favor when you are able to download it? If you have any problems or even no problems, downloading it; please reply to my inquirey on here

Thanks!

Good luck to you!