03-04-2012 08:24 PM
I am having serious trouble downloading a game I bought online with Best Buy: Tom Clancy's Rainbow Six Vegas. I log into the PC app and hit the "download and install" button. Everything is fine until I hit the "Begin download" button. The status says its queued, but then I get an error message saying "there was an unexpected error with the application." It doesn't tell me what the error was. I tried reinstalling the app to no avail.
03-08-2012 02:59 PM
I apologize for the delayed response. Since you have tried the download multiple times there may have been some incomplete files that downloaded or something that is causing an error with PC App finding the proper place to store them on your hard drive.
Try deleting whatever files have been previously downloaded and re-downloading by doing this...
Let me know if that works!
03-08-2012 03:41 PM
Thanks, I imagine you must be fairly busy with all of these things. I followed your listed actions and unfortunately I still get the error again. Is there something else I can do?
03-08-2012 03:59 PM
Hmmm, ok. I don't have any other ideas off the top of my head but if you can hang tight for just a little while longer I'm going to ask the PC App team what they think. I should have a response from them in about a day or so.
03-10-2012 02:20 PM
Whatever you did, thank you very much! The download appears to be working! No error message. I will repost here to let you know if it fully downloaded and installed correctly.