PC Gaming

[JParson]

     I bought the BATTLEFIELD 3 BACK TO KARKAND-Windows[Digital Download Add-On] at the end of Dec. When I tryed to register with the PC app, it tells me the security answer should not contain space. I have tryed to register about five times since I have bought the game. I have called support about four or five times. I have uninstalled the app twice and reinstalled it. The first time I called I was told the servers are overloaded and to try back later. The second time I talked to a software designer, and he said the servers are overloaded. Finally they say they think they have a issue with the program. My problem is I have already payed for the download. I know there is no refunds on downloads, but a month later still no download. I am tired of calling support. I have bought numerous products from the store, but after this I don't know. My question is what should I do? Accept the fact that I got screwed?

Please respond, so I don't have to deal with support.

[Kyle-BBY Community Connector]

Hi JParson,

I took a look through the call notes from those various support calls you mentioned and it sounds like your main issue is actually logging on to PC App.  I am wondering why you are having to enter your security answer as you shouldn't have to make a new account to log in; you should just be able to log in using your BestBuy.com log in credentials.  If you could provide some more clarification there that would be great and I'll see if I can figure out what's going on.

[JParson]

That shows how good Best Buy's support is. Geek Squad told me that in order to login to the app, eventhough I already had a account for the wesite, I must create a account using the app. I figured they was clueless.

Ok, when I try to login using my BestBuy account. It says the password does not meet Best Buy's security standards. That is when Geek Squd told me I must have a app acount also. I am trying to be patient and calm, but that is not going to far.

[Kyle-BBY Community Connector]

I'm sorry for that inconsistency in support.  I'll do my best to rebuild that confidence for you and get you up and running with your Back to Kirkland BF3 content.

What I would like you to try is resetting your password on BestBuy.com to see if that allows you to log in to PC App.  To do so follow these steps:

• Log in to your account on Bestbuy.com
• Click "My Account"
• Click "Password"
• Change password (6 to 30 characters. Contains at least one number.)
• Log into PC App using new Password

Let me know how that goes and we'll go from there.

[JParson]

I wish I could tell you that it work, but I can't. After changeing my password. I tryed to login with the new creidentails, but still same problem. The password does not meet Best Buy's security standards.

http://imageshack.us/photo/my-images/853/bbpcapp.png/

Could not get it to post the image, so there is a link to a screenshot I took of the app as I loged in.

[Kyle-BBY Community Connector]

That is certainly strange.  I will run this by our pc app team to see if they have any ideas. I'll get back to you shortly.  Thanks for hanging in there with me!

[Kyle-BBY Community Connector]

Jparson,

I know I mentioned this previously but just to be sure, you did use at least one number and only uppercase/lowercase letters in your password correct?

Also, the pc app team recommended you fill out the other information fields such as address, first name, last name and phone number on your BestBuy.com account.

Sorry for the continued detailed questions.  If this doesn't work, we'll need to purse another route on our end.

[JParson]

Yes my password has letters and numbers only.It has more than 6 characters I checked my shipping addresss on my bestbuy.com account. Everything seemed in order there. I have order other things from the online store. Them idems was delivered by mail, so I already had my address, phone number, ect in the system.

[Kyle-BBY Community Connector]

Alright JParson, I going to send you a private message to discuss our next steps in more detail.  You can check for that by clicking the envelope icon in the upper right hand corner of the site (need to be logged in for it to show up).

[JParson]

I still cannot login. I am starting to get upset. I will never buy anything from the website again.

JParosn