04-07-2012 11:52 AM
i was wondering if yall knew anything about being part of arena.net's pre-purchase program with guild wars 2.
there is the link showing that yall are indeed apart of the program. many of us at https://www.guildwars2guru.com/ have ran into problems with gamestop not knowing anything about the program even though they are also listed as one of the retailers. So if you have any knowledge about the pre-purchase program any information would be great.
04-08-2012 09:10 PM
Yep, I saw that BBY was named as a pre-purchase retailer as well. I remember reading something about retailers not being able to complete transactions for the pre-purchase before 4/10, so I just assumed the site would update to include a pre-purchase option on 4/10 when pre-purchase starts.
Then again this seems like the kind information Best Buy should be making very obvious instead of forcing us to ask. The path of least resistance will likely funnel people elsewhere.
04-08-2012 09:17 PM
04-10-2012 10:20 AM
I've called numerous Best Buy stores and they have no idea what the Guild Wars 2 Pre-Purchase is. According to the Guild Wars 2 official webstie Best Buy is an authorized seller of the pre purchase and you are suppose to get a physical Pre-Purchase box that contains a code inside to register your pre order, but if Best Buy has no clue about this how are we suppose to buy this game? From their website :
How does physical Pre-Purchase work?
Physical Pre-Purchase for Guild Wars 2 is only available at select retailers. The details of how this will work will differ slightly depending on which edition customers purchase and where they purchase it.
04-10-2012 11:36 AM
My official answer from stores in my area has been "we're still recieving truck, and so is [the other BBY location in town], call back after noon to see if we have it or not."
I realize that I probably wasn't talking to a manager, but couldn't this individual have looked at an invoice or packing list and given me some semblance of confidence that it's actually worth calling back? And assuming the prepurchase box does reach your shelves eventually, how can your associates sell products of which they have no knowledge?
Best Buy is listed as an official retailer. Prepurchase was announced for today. Stores opened at 10am. Why was this product not on your shelves? Why isn't pre-purchase or even any prepurchase details available online? And furthermore, why don't any of your employees know about it?
Best Buy, you are making me jump through hoops to give you money! What kind of customer service is that?
04-10-2012 12:51 PM
I went to the store in my area. They had no knowledge of the GW2 CE pre-purchase program, and told me flat out that BB did not do pre-purchase, just pre-order.
I called BB Phone CS, and after the gent tried to do some research (to his credit, Caesar really did seem to try - kudos to him), all he could find out was the same thing - no one in their phone CS that he talked to had ever heard of GW2, or the new pre-purchase process. All they were familliar with was pre-ordering. He suggested that I try again in a few days. I thanked him sincerely.
I've emailed GW2, and tweeted to GW2, NCSoft, and Best Buy. Unfortunately I have limited net access at the moment, so can't really do more. If anyone gets more detail, I would love to know more!
Essentially, seems like a typical launch lack of communication whenever a company tries to do a new spin on pre-release or pre-order (I'm looking at you NCSoft!).
04-10-2012 01:25 PM
The reason we don't have any definitive information posted yet regarding Guild Wars 2 is because the contract is still in the works with the publisher. I realize we are listed as a retailer on the Guild Wars 2 website but we're still figuring out the details of what that looks like behind the scenes.
I appreciate you hanging in there in the meantime and keep an eye on our Guild Wars 2 page on BestBuy.com for updates.
I will let you all know if I hear anything more as well!
04-10-2012 01:35 PM