04-14-2012 12:15 PM
I pre-purchased a physical copy of the game on April 10th and I've yet to receive a serial code to redeem the benefits I'm entitled to.
Can I expect one in the near future or will I need to speak with a representative and attempt to convert my order into a digital edition?
04-14-2012 12:32 PM
04-14-2012 06:17 PM
Guys, if you bought the game before April 12th then it was a "pre-order" not a Pre-Purchase. The publisher for Guild Wars 2 recently set up a Pre-Purchase program that sometimes confuses people into thinking that they're referring to a "pre-order", but it's not. Pre-Purchase offers all the benefits of beta access, 3-day head start, etc.
Best Buy didn't start offering Pre-Purchases of the digital versions of Guild Wars 2 until April 12th. If you ordered it before that date then you will not get these bonuses. I would cancel, get a refund, and make a new order for one of the digital versions that comes with all the bonuses.
If you prefer a physical copy of the game though then you'll have to go to Gamestop for now and Pre-Purchase there since we're still waiting for news from Best Buy on how to order the physical boxes.
04-14-2012 07:22 PM
I tried to pre-order Diablo III just now to see how it works.
I noticed that pre-ordering online makes you pay for the full game as well which is what may be causing the confusion because pre-ordering in-store only costs $5. I should have taken screenshots of the webpage but, if I recall correctly, back when Best Buy had GW2 available for pre-order the cover art was a white box with a large red dragon insignia in the shape of a number "2" on it, right? That was the pre-order.
Best Buy took the webpage down on April 11 in order to create a new webpage that offers Pre-Purchases of the digital versions. (I guess they aren't able to offer both?)
If you have time to read the entire forum thread (and I don't blame you if you don't feel like it) you can see that that is what transpired.
04-15-2012 02:02 AM