01-08-2012 12:32 PM
On 12/23/1, I ordered from BestBuy on line the game "Devil on the Mississippi". It is described as a Mumbo Jumbo product. I got it very quickly through the mail and set out to play it right away. I played most of it but ran into a problem. I get thrown out of the game and get a panic error. i am not a programmer so I don't really know what to do. Panic error in file "..\Common\DirectX\DxTexture.cpp", line 184:
Failed to create Direct3D texture: not enough memory MDMP“§(Q* . The last characters may not be correct as my computer couldn't reproduce them when I copy and pasted them. I contacted Mumbo Jumbo and wormed my way through the site to support. I started a work order thread with Oberon. After supplying them the receipt for my purchase, I was informed that I bought the product before they Mumbo Jumbo became part of Oberon so they would not help. I was directed back to Mumbo Jumbo. Since I got to Oberon through Mumbo Jumbo in the first place, I am doubtful that I won't be directed back to Oberon and end up no where again.
I can see by searching the web that I am not the only one who had problems but the solutions all seem to be with Big Fish and other game sites but you can't get help if you didn't buy from them. Anyone out there can help me?
01-11-2012 04:09 PM
Welcome to the forum and thank you for your message regarding an issue with your Devil on the Mississippi game. From what you described, it does sound like a technical issue. Did you verify that your computer meets all of the requirements needed to run? The error could either be something pertaining to your individual computer, or if you've done your research and this is happening to others when requirements are met, it could be a glitch.
I would recommend working with MumboJumbo. I verified that they are the game's developer and publisher. It looks like their support is headed through Wildtangent. You can contact them here. I apologize we don't have the tools to help troubleshoot your error here and I appreciate your post and comments.
01-11-2012 06:12 PM
Thanks for the note. Here is what happened. I found the Mumbo Jumbo site on my own before your post and ferreted my way through it to find technical support which referred me to an group called Oberon. Those people seemed like they wanted to help but they needed to see my receipt for the game. When I sent that to them, they responded that I had bought the game before Mumbo Jumbo had become part of them and sent me back to Mumbo Jumbo, and they gave me an e mail address so I could start another claim. I must say I was peeved at Oberon but at least they gave me a good e mail address.
Mumbo Jumbo was responsive and they directed me first to the Intel site to update my video driver and they also gave me a patch to fix the program. This patch also changes the version of the game. I guess I got an earlier version of the game in the first place? The first attempt to use the patch failed. There seemed to be some corruption in the files. I was told that the patch would change the version of my game and that had not happened so they sent me another copy of the patch but not through e mail.
They put it on another site called "You Send It". I downloaded and ran that. It over wrote everything and the game is now at the beginning again but the version is updated to 1.0.1 v. I had my glitch about 2/3 of the way through the game and I will have to play to the same point to know for sure if it is a good fix. Thanks so much for you response to me. It is a convoluted story and it might not be over yet but I will enjoy playing the game and keep my fingers crossed. Teresa