PC Gaming

[klt002]

Hi Kyle,
I tried uninstalling the app from the control panel, but the window that came up when I clicked "uninstall" was the one that only gives the option to repair the program. I went ahead and ran it, to get a more complete list of the files it says are missing, hoping that that would help you figure out what's wrong. Here's the list:
These came up with the message that I should "Verify that the file exists and that you can still access it:"
C:\PROGRA~3\{4B62E~1\OFFLINE\217807D8\33A667F4\Best Buy pc app.exe.manifest

C:\PROGRA~3\{4B62E~1\OFFLINE\217807D8\15DD5D7A\Best Buy pc app.application

C:\PROGRA~3\{4B62E~1\OFFLINE\E5D03152\373872A7\ClickOnceSetup.exe

C:\PROGRA~3\{4B62E~1\OFFLINE\E8AF95C2\373872A7\ClickOnceUninstaller.exe

C:\PROGRA~3\{4B62E~1\OFFLINE\224E16D\373872A7\BestBuyPcAppDetector.ocx

C:\PROGRA~3\{4B62E~1\OFFLINE\8E070D3B\373872A7\npBestBuyPcAppDetector.dll

C:\PROGRA~3\{4B62E~1\OFFLINE\4C9F5FE\373872A7\Best Buy pc app Launcher.exe

This last one had a different message:
Module C:\ProgramData\Best Buy pc app\BestBuyPcAppDetector.ocx failed to register. HRESULT -2147024770. Contact your support personnel.

Given that one of the missing files is the uninstaller, I think it's a fair guess that I can't actually uninstall the program using the control panel... Am I mistaken? Is there any way that I can get those files, or at least the uninstaller, separately from the package, so I can start over?

[Kyle-BBY Retired: Senior Social Media Specialist]

meghanelsik,

Ok yeah, Geek Squad should be able to walk you through what I mentioned at the store and get you setup.  I'm sorry for the hassle but let me know if there's anything else I can do to help.

[Kyle-BBY Retired: Senior Social Media Specialist]

Hey klt002,

I would have thought the repair option would have corrected those missing files.  Have you tried re-downloading PC App and the running that install again?  My thought is that the repair option from that might prove successful given that the newly downloaded files should contain everything you need to repair the installation and replace those missing files.

I wish I could give more direct solutions but, without having direct access to your computer to troubleshoot, we are somewhat limited here.  However, you could bring it in to your local Best Buy to have Geek Squad check it out or give them a call at 1-800-GEEKSQUAD / 1-800-433-5778.

[klt002]

Hey Kyle.

I ran a system restore to a point before all these shenanigans started, then re-installed the program. I now have Best Buy PC App on my computer, and the only problem that remains is that Harry Potter isn't showing up in my games list..... Thoughts?

[Kyle-BBY Retired: Senior Social Media Specialist]

My first though thought is that you might not be logging in to the same account you used to order the game on BestBuy.com.  Are you using the same login credentials as your BestBuy.com account?