PC Gaming

[khatvan]

I am trying to download GTA San Andreas and have the PC app on my computer. I went to click the download button and it launches the .exe file to install the app. what is the problem here? I am using the app itself to click the download button but when I try to start it I get that message. I have uninstalled/reinstalled the app and that didnt work and I even restored my comp to factory default (because I bought it about 2 weeks ago and the app came with it since i got it at best buy) not sure why I am getting this error. Please any help is appreciated. I have a Lenovo V570 with windows 7. Not sure what other info would be needed. THank you.

[khatvan]

I posted earlier and I am very annoyed with this PC App. I have installed/reinstalled it so many times I cannot even count and for some reason it is not even registering on my computer that it is installed. It is showing up on my desktop, I can open it up and sign in, go to my downloads and then when I click to download, a window pops up prompting me to install the App. No idea why this is happening. I thought the idea of a digital download was supposed to be ease of access and NOT time consuming? I might has well have gone and bought the game at the store and I could have it installed already. I have read in many places that people are having many different problems with this app. obviously it was not built correctly. Please help me with this problem, I actually like Best Buy and I don't want this to keep me from using this service or any others from you again. Thanks.

[Kyle-BBY Retired: Senior Social Media Specialist]

Hi khatvan,

Sorry for the PC App issues you're running into with your GTA San Andreas download.  I don't know if I've heard of this issue before.  If I am understanding correctly, when you click the "download" button it prompts you to install PC App rather than download the game.  Is that correct?  Are you clicking that button in your "My Downloads" section or on the product page?

[khatvan]

I was clicking it through the "my downloads" section upon entering the app. Thank you for responding, but I have spoken to someone else about the issue and they are addressing the issue.

[Kyle-BBY Retired: Senior Social Media Specialist]

I see.  Great, I'm glad you are being assisted!