PC Gaming

[theautumnsbest]

I purchased Batman Arkham City last night and had it downloading overnight. This morning, the download stopped at 56%. I paused the game and resumed it many times and it is still not going any further than 56%. 
So I closed the app and restarted my computer. Now When I open the software (under My Account --> My Downloads) the purchase I made is no longer there. 

I called Geek Squad, as usual, NO HELP AT ALL. She didn't know what she was talking about. Asking me to turn the view hidden folder option on TWICE(which I already had that on). She said that she was just reading off a guide. Then She transferred me. (Currently I am on hold). 

Does this mean the game I purchased is gone?...... This PC App software is horrible. 

[theautumnsbest]

Update: While I was on hold, I reinstalled the PC App software and it is still the same.

[theautumnsbest]

2nd Update: Talked to another geek squad member, she was more knowledgeable. She has to send this problem to the "back office" and it will take 5-7 days for them to get back to me....

THIS IS HORRIBLE! When I purchase a game with downloading option, I want to be able to play the game in few hours... Not a week from now (if they get that resolved)!

[Crucial1]

I had the same issue.  You have to delete all files that was downloaded before and restart the download. 

Go to start menu

go to C drive

Click on "Organize"  (right under back arrow)

click on "Folders and search options" (folder options window will pop up)

click on the middle "view" tab

 look for "hidden files and folders" and choose to "show hidden files, folders or drives" apply and close window

In the C drive, click on "Users"

click on the folder that you named your computer after or the main user name.

click on Appdata

click on local

click on "Best buy pc app" folder

click on "digital shelf" folder

you will now see the downloaded folder "Batman Arkham City"

Delete it. 

Restart your computer.  and start up the best buy pc app. 

it should now be in your downloads.  Redownload it. 

Let me know if this works.

[theautumnsbest · Accepted solution]

Thanks for help. Last night after I came back from dinner, I turned it back on and the download was there again. So it continued the download. 

Maybe it was a server problem...... Now I have the game installed and ready to play :-D

Anyways, thanks for the help.  

[NAS21]

I was having a huge problem with downloading a game i bought yesterday and I came across the explanation that you gave and i tried it out and managed to finally get it downloaded. Thank you Crucial1 for putting up that explanation, it saved me a lot of grief and frustration.

[burnin_budha]

Thanks Crucial1 u are above all the rest.