I'm in the same position KyleTMusolf, I just got off the phone yet again with customer support. They say there is some problem going on with their application and yet continue to say its not their fault and something about this being handled by a separate company all together that cannot be contacted directly. This problem has been ongoing since the 21st and now release has come and gone without any fix. I was told by one person that the CD-Keys would come in an email, but my friend says he never got his in an email only through the PC-App. By the end of the call I was even more furious that I was before, no compensation for this wait after I preordered a game, no way to cancel any of the actions, and they won't even allow me to trade the order to that of a physical copy I can grab today. Consumer Relations said the easiest thing I could do is go in and purchase the game AGAIN and dispute the order when/if it comes through, unfortunately that idea is out the window as the online deal was cheaper, a pre order with the extra map, and I'm not about to trust their system to give me back my money they took the instant I ordered this game. Beyond that the only thing anyone told me was to way 48-72 hours for a call back/fix and if not to call back again. Rest assured however as these best buy employees say this is in no way best buys fault and not to hold them accountable!
By the way DO NOT CALL these guys multiple times as each time will reset your callback apparently, real nice of the lady to see I've been waiting a whole 48 hours already to set me back another 72.
All we need is a cd-key and everything else would work out just fine, its the simplest fix to such a horrid problem. I don't need to use your application that apparently fails every few minutes to download this game I just need the code that says I paid good money for it.
