PC Gaming

[Goldenboy222]

i was downloading medal of honor and it wouldnt work so i "x"ed the best buy app out and went back and now its gone please tell me how to fix this.

[Kyle-BBY Retired: Senior Social Media Specialist]

Hey Goldenby222,

Did you sign back in when you re-launched the app?  Also make sure you're using the correct log-in credentials.

Another option would be to locate the game files here...

Windows 7 or Vista:

C:\Users\Your_UserName\AppData\Local\Best Buy pc app\DigitalShelf\Your_game_folder

Windows XP:

C:\Documents and Settings\Your_UserName\Application Data\Best Buy pc app\DigitalShelf\Your_game_folder

... and delete the Medal of Honor folder.  That should fix and server call error caused by partially downloaded files and allow the download to show up again in your "My Downloads" section on PC App.

[ragingbullrb]

this happened to me as well good luck ever getting them to do anything about it. it has been a month since this happened to me and still cant get help.

[ob3id12]

I haven't had any luck either. Never encountered customer service like this before. The lady on the phone I spoke to just told me how strange it was because she doesn't even see that I've bought the digital download. My bank says I did though.

[Kyle-BBY Retired: Senior Social Media Specialist]

Hey ob3id12,

I am researching your situation currently and will follow up on the thread you created here Best Buy PC App Digital Download.

[Kyle-BBY Retired: Senior Social Media Specialist]

And ragingbullrb - I'm glad Aaron was able to get to you via your thread on the Customer Service boards: Done with horrible service