PC Gaming

[TrojanTheRabbit]

Everytime I open the Best Buy PC App, I am unable to login. I keep getting the same error over and over. "An error occured while processing your request, please try again". I have tried:

1. Uninstalling and reinstalling

2. Rebooting.

3. Rebooting after uninstalling and reinstalling.

4. Changing my password 

Nothing works. I cannot login no matter what I do.

Anyone have any advice? 

[TrojanTheRabbit]

One more thing to note...

When I enter incorrect information into the login screen, it comes up with a new error along the lines of "invalid user name or password". The other error "An error occured while processing your request, please try again" Only occurs when the correct information is entered in. So it is definitly not my password, and not my internet connection. It has to be something on the server side with Best Buy. Please fix this! If not, I need a refund because this service is abysmal. 

[Mariel-BBY Community Connector]

Hi TrojanTheRabbit,

Thanks for your posts regarding some login issues with the PC App. I saw you had a posted on another user's thread, and I suggested reading Kyle's FAQ on the PC App and Digital downloads to see it can help you troubleshoot the login issue.

There may have been an issue with the servers on 2.9.12 and I've emailed our business team on it, since there seems to be a few reports of similar errors that day. You might want to try it today and see if it works, in the event there was an issue with the servers.

Let me know how it goes!

Regards,