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New Member
Posts: 2
Registered: ‎01-13-2018

customer service email address

Can I get a customer service email address?  I have a customer service issue that it most efficiently handled in a detailed written message.

 

Posts: 3,200
Topics: 14
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Registered: ‎12-23-2016

Re: customer service email address

Hello reshirey,

 

Thanks for joining us at the Best Buy Community forums.  I’m sorry it has taken so long to get back to you on this. We’re still working to catch back up with everyone that has reached out recently, as we are a bit behind due to the holiday season.

 

I prefer communicating in writing to speaking directly so someone myself, so I totally get where you are coming from. Rather than an email address, we have this forums set up for our customers when they need help. Feel free to post right in this thread if you’d like.

 

If your inquiry containing any personally identifiable information like a name, address, or order number, or you’d rather not post your concerns publically, feel free to instead send your message to me in a private message by using the link in my signature below this post.

 

I look forward to hearing back from you so I can see what options we may have to help you out.

 

Sincerely,
 

Kyle R|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎01-13-2018

Re: customer service email address

Like many customers, I find this forum to be inferior to a direct email for customer service on specific order issues. I gave up on this forum and called customer service, but the agent didn’t seem to understand the facts and it was not as helpful as it could have been in a simple written email.
Posts: 3,200
Topics: 14
Kudos: 199
Solutions: 190
Registered: ‎12-23-2016

Re: customer service email address

Hi again reshirey,

 

I completely get that you would prefer to be able to email in. If that’s a feature you’d like to see us add to our site, I encourage you to head over to the IdeaX section of our forums.  There you can submit your idea for how we can serve you better.

 

For now, though, the forums remain the best way for you to get help with your order. If you could send me a private message, as I indicated above, with your order number and a description of the problem you are having with it I’ll be happy to check into it for you.

 

Sincerely,
 

Kyle R|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
Posts: 546
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Registered: ‎08-08-2017

Re: customer service email address