03-07-2017 02:10 PM
03-07-2017 06:32 PM
03-09-2017 10:22 AM
Congratulations on finishing your outdoor space! I can imagine how nice that would be, but maybe a little unrealistic for me to ever pursue due to our harsh Minnesota winters. I truly hope you have lots of time to enjoy this.
Our Return & Exchange Promise is 15 days on most products, excluding damaged items. Your purchase would have fallen within our Gift Purchase period and the return window would have been extended until January 15th, or longer if you are an Elite or Elite Plus My Best Buy member. I’m discouraged to hear that you may not have noticed the damage until recently, but due to the time that has elapsed we would be unable to accept this item for return. I apologize for any inconvenience this may cause.
Please let me know if there is anything else that I can help you with.
|Emily|Social Media Specialist | Best Buy® Corporate|
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