07-11-2018 08:49 AM
I posted yesterday to spread the word on how Best Buy has informed me they do not acknowledge manufactures warranties. Unfortunately, I was a little annoyed by this and used profanity so my post was deleted.
With that said, here is the issue and information I am putting out there so others know what they are getting into beforehand. Best Buy will only warranty return/exchange an item within the first 15 days (UNLESS YOU PAY EXTRA FOR THE GEEK SQUAD PROTECTION PLAN.) Anything beyond 15 days, the sonsumer is left with no support and must contact the manufacture directly. This was told to me by the Customer Service Rep in the store, the Manager of that store, as well as Customer Service online.
The response I recieved on my post yesterday is "most companies will not allow them to warranty the items Best Buy sells." That is by far the silliest thing I've heard in a while.
It is in the policies of Best Buy and I obviously should have read them before making a purchase. I just wasn't expecting this type of customer service from a corporation like Best Buy.
07-18-2018 12:37 PM
Hey there, Rubicon407,
Welcome! Thank you for taking the time to reach out to us on the Best Buy forum with your feedback. I know how important it is to feel protected with a manufacturer warranty so I’m glad you reached out so I can provide some clarity.
In regards to purchase of a Geek Squad Protection Plan (GSP), that is a great way to receive service outside of a standard manufacturer’s warranty. If you haven’t purchased a GSP but you still have a manufacturer’s warranty it is typically a great idea to actually contact the manufacturer for service or fulfillment of that warranty. Some manufacturers have special considerations in regards to warranty fulfillment so Best Buy may not be able to file a warranty claim on your behalf.
As to what you’re saying about fulfillment of warranties for 15 days, I believe there may be some confusion there. Best Buy does have a Return & Exchange Promise where most customers and products have a 15 day window to return or exchange a product under that policy, but that wouldn’t be considered fulfillment of a warranty service. You can see the full Return & Exchange Promise here.
With this in mind for your particular situation, when did you purchase your product? Have you contacted the manufacture regarding their warranty? Please let me know!
All the best,
|Kayla|Social Media Specialist | Best Buy® Corporate|
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