07-14-2017 12:25 PM
07-14-2017 04:51 PM
Hello badlands17 -
Welcome to the forum and thank you for reaching out to us! It was incredibly kind of you to want to purchase your nephew a new iPhone as his battery wasn't lasting as long as it should. I've heard great things about the iPhone SE and I'm sure he would enjoy it.
With that said, I'm truly sorry to hear of the troubles you had with the pricing reflected at our Braintree, MA store. Generally our prices last Sunday through Saturday, although this is not always the case. Furthermore, our store and online pricing should typically match, unless there is an offer only available through one or the other. It sounds like the store's system may have updated just before our site, which may have been the discrepancy you encountered.
While I'm glad to hear you were ultimately able to still purchase your nephew a new phone, I'm discouraged to hear it wasn't through us. We greatly appreciate you taking the time to share this experience with us though and know that I've been sure your feedback has been noted.
|Tasha|Social Media Specialist | Best Buy® Corporate|
Give Kudos if you like this post or Accept as Solution if it answers your query!
07-15-2017 07:06 PM
Thank you for your reply; however, I was just posting my complaint. I really didn't expect Best Buy to do anything about it as big companies like Best Buy could really care in the least about their customers as long as the company continues to make money. They always have a million excuses why the price really isn't the price as posted or you misread all the "exclusions", etc., or the all inclusive "we reserve the right to change pricing at any time" including the minute you walk through their doors. As I said in my post, with so many alternatives now available online, this experience was my last with Best Buy. I will be canceling my Best Buy credit card and filing a complaint with Consumer Affairs, BBB, etc. For a long time Best Buy was my go to store for electronics, computers, TVs, etc. No more. I won't let the door hit me on the way out.
07-17-2017 02:31 PM