03-18-2017 03:25 PM
I placed an order on 3/8/17 and got a shipment confirmation the very next day. Scheduled delivery date, according to USPS was 3/13/2017. I tracked the shipment over the weekend. The good news was that USPS received my order and it departed Fresno, CA on March 11, but the bad news is it got lost over the Pacific Ocean.
I've read through the past posts regarding USPS issues and I'm glad to see that I'm not the only one that is experiencing this issue. I've ordered from BestBuy before and received my orders when they use any other carrier except USPS. What make me upset is that USPS is horrible. I have had issues with them before and judging by the others that did not receive their packages through USPS, BestBuy has to be losing money and customer satisfaction when their orders are not being delivered as stated when they receive shipment confirmation.
I called customer service twice and was finally able to get a replacement order to be shipped. They were unable to tell me who the shipping carrier would be, but I'm hoping it's not USPS. If I should actually receive my order when they said I should, it will be two weeks since my initial order. Time is money. I should've just paid full price direct from the manufacturer, which offered free 2-day shipping from FedEx. But that's what happens when you try to save a buck.
BestBuy, you need to stop using USPS. How many items have been lost at USPS? They're great for sending envelopes...leave the big boxes to the others.
03-19-2017 03:22 PM
As I know from my own experience, there is very little more upsetting than to have an order go astray in transit. I was discouraged to hear this happened for you and I regret any inconvenience to you as a result.
I was happy to hear that our telephone agent was able to process a reshipment of your order. Please know I will make your remarks available to our corporate teams as well. Best Buy cannot hope to improve in meaningful ways without the feedback of our valued customers like you.
Thank you for writing to us.
|John|Social Media Specialist | Best Buy® Corporate|
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