03-20-2017 09:37 AM - last edited on 03-20-2017 09:46 AM by Alexandra-BBY
A month or so ago my husband and I decided that it was time for a new washer. We'd had good experiences with Best Buy in the past and decided that we'd make our purchase with you. We also thought it would be great to take advantage of incentives our grocery store, Giant Eagle, provides for purchasing gift cards. So on Feb 22 we purchased $800 in gift cards from Giant Eagle. Below is the series of events that has happened since then. Our situation is still not resolved, and our most recent experience with David A, the supervisor of the customer service group, on March 18th has left us extremely frustrated and unwilling to do future business with Best Buy. I am writing in the hopes that we can finally come to a resolution. Please bear with me, and if you think this message is long to read, imagine our frustration in living and dealing with the situation.
For your reference, the most recent case number I have is #(removed per forum guidelines). The orders were placed under my husband's name and account.
First Order & Delivery
Refunding the gift card
Trying to place the new order
The second order was cancelled because the gift card had a zero balance - it was depleted during the first cancelled order, and when that order was cancelled the gift card was not refunded.
Refunding the gift card again... and trying to place yet another order
This is what I would like:
- Best Buy can place the order for us. We will pay any balance out of pocket. Or not - perhaps you should credit us for the hours we've spent trying to resolve this.
- Alternatively, issue an $800 credit to our credit card, or via check made payable to myself or my husband.
- David to be reprimanded for being incredibly rude, and for giving made up excuses as to why the order was cancelled. He made absolutely no attempt to help us. He should not be in a management/supervisory position.
03-21-2017 02:13 PM
This sounds like a horrible experience, and I am honestly sorry you and your husband went through this while merely trying to purchase a washer from us. After all that time spent on the phone with us, and the sheer amount of people you spoke to, I don't blame you at all for being upset.
After looking into this I see that Steve on our Executive Resolutions team is currently addressing this, and I will leave this in their more than capable hands. If you do have any direct requests for us please reach out to Steve moving forward.
|Allan|Senior Social Media Specialist | Best Buy® Corporate|
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