07-10-2018 06:25 PM
07-11-2018 08:23 PM
I called a Best Buy located at 622 Broadway to see if this 4K Blu-ray was available; the SKU number is
I was told over the phone that there was limited availability, but when I got to to the store I was told by an associate that there were no copies.
However, when I came back home and called the same store, I was told once again that there was limited availablity.
I don't understand what's going on. I wanted to buy a copy...
07-18-2018 09:26 AM
Welcome back to our community. I know only too well how aggravating it can be to go to a store (or restaurant, or DMV, or wherever really) with an objective and then not be able to get the needed work done. "The system," no matter whose it is, seems to have a mind of its own.
I was also discouraged to read that there was ambiguity and further inconvenience surrounding your attempt to purchase your Blu-ray movie. Certainly it was not our goal to thwart you in both circumstances and I regret any inconvenience to you.
I presume you were able to make your trade in since you were later able to attempt to purchase the movie. How did your second experience with the trade-in go?
As regards product availability and the conflicting information you received, I would like to advocate for making purchases through BestBuy.com for in-store pickup as a means to ensure the product will be ready at waiting for you at your convenience.
Please know I am grateful you took the time to share your experience with us.
|John|Social Media Specialist | Best Buy® Corporate|
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