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Posts: 2
Registered: ‎03-19-2017

Terrible Treatment at Tuttle

Best Buy has been my preference for stores the last 10 years. I have bought my last 2 laptops, presents, kitchen appliances, and cell phones. I go here for everything and to my surprise I would never think I would have been met with so much disrespect that I experienced today. I came into your store last week and asked for recommendations for a laptop charger. I bought the recommended laptop charger and when I went home and used the charger, I found out that the charger ripped out my charging port. I went to the Geek Squad and explained the situation and was told there was nothing they could do. I asked to speak to a manager. When I explained the same situation to the manager she said she was going in the back to talk to a Geek Squad member. During my small talk with a Geek Squad member he told me that him and another gentleman working behind him were the only Squad members there today. That left me confused on who she would be talking to in the back if the only 2 members were in front helping other people. When she came back, she told me that the laptop charger wouldn't even fit into my laptop. I explained it did fit and that it was the reason my port was removed. She said that there was nothing she could do. I am disappointed in the lack of empathy and customer service I received. Also to pretend to talk to someone in the back to appease me is a slap in the face to my intelligence. I know I am just one customer, but this interaction have left me looking to take my business elsewhere.
Posts: 955
Topics: 6
Kudos: 65
Solutions: 53
Registered: ‎12-23-2016

Re: Terrible Treatment at Tuttle

Hi Pickens35,

 

Thanks for joining us at the Best Buy Community forums, though I wish you had done so under better circumstances. I know how bad it feels to have a broken charging port on a computer, and to receive poor customer service regarding this must be very frustrating.

 

I’m not sure why you would have been told inaccurate information about the staffing at our Geek Squad Precinct. I’m hoping that it was just some crossed wires, and a simple miscommunication. I’ll definitely document your poor experience, as we rely on customer feedback to identify gaps in the service that we offer. I truly appreciate you taking the time to let us know about this. I’ll also get in touch with the management at the Tuttle store and let them know about this. If you could please let me know the day and the rough time that this occurred it would be very helpful.

 

Regarding any damage you believe your charging cable may have caused your computer, I would suggest getting in contact with the manufacturer of that product. If you head over to our Manufacturers’ Contact Information page, we have the phone numbers listed for many of the brands Best Buy carries.

 

I’d be remiss if I didn’t also mention how much I like your alliterative thread title. I little bit of levity when discussing a disappointing situation is very welcome.

 

I look forward to hearing back from you so I can get in touch with the store with complete information regarding your experience.

 

Sincerely,

 

Kyle R|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎03-19-2017

Re: Terrible Treatment at Tuttle

Thank you for getting back to me. The day was 3/19/2017 around close to 11am. I appreciate the feedback.
Posts: 955
Topics: 6
Kudos: 65
Solutions: 53
Registered: ‎12-23-2016

Re: Terrible Treatment at Tuttle

Hi again Pickens35,

Thanks very much for the information. I was able to forward your concerns to the store in question, as well as log it in our corporate systems.  I’d like to thank you again for letting us know about this, and I hope that we can use this feedback to make your next visit to a Best Buy a better experience.

Sincerely,

Kyle R
Social Media Specialist

Kyle R|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!