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New Member
Posts: 3
Registered: ‎01-13-2018

Sling tv free trial not received

Hi,

 

I purchased an amazon fire tv stick in december and it said i would get 14 days of sling tv free but I have yet to have receieve an email. Please help

Posts: 1,104
Topics: 14
Kudos: 120
Solutions: 47
Registered: ‎10-19-2017

Re: Sling tv free trial not received

Hello nae12,

 

Thanks for reaching out on the Best Buy forum!  I hope you’re enjoying your amazon fire stick!  The Sling TV trial would be a great thing to go along with that product, so I’m so sorry to hear that you haven’t received the trial email yet.  

 

Generally speaking, I would advise to take a look through your Spam and Junk folders as sometimes trial emails can be redirected to those inboxes.  If you’ve already done that I would be happy to take a look to see what I can do.  Please send me the following information in a private message:

 

•    You Full Name
•    Your email
•    Your order number

 

You can send a private message by clicking on the blue “private message” button in my signature. 

 

I look forward to hearing back from you,

Kayla|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 3
Registered: ‎01-13-2018

Re: Sling tv free trial not received

Thanks Kayla I sent you a PM
Posts: 1,104
Topics: 14
Kudos: 120
Solutions: 47
Registered: ‎10-19-2017

Re: Sling tv free trial not received

Hi nae12,

 

Thanks for sending me that information in a private message!  What I’ve done is re-sent the Sling TV trial email to the email you provided.  It can take up to 24 hours for an email to arrive, but it can sometimes go to a junk or spam folder so take a look in those.  If you don’t receive the email, please let me know and we’ll go from there. 

 

Thanks,

Kayla|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 3
Registered: ‎01-13-2018

Re: Sling tv free trial not received

I got the email. Thank you!
Posts: 1,104
Topics: 14
Kudos: 120
Solutions: 47
Registered: ‎10-19-2017

Re: Sling tv free trial not received

Hi Nae12,

 

Awesome!  Thanks for letting me know!  If there is anything else I can assist with in the future, please feel free to reach out on the forum. 

 

Cheers,

Kayla|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!