04-18-2017 05:49 PM
04-18-2017 06:52 PM
04-19-2017 04:07 PM
I’m truly sorry to hear that you’re the recipient of the TV had it stolen. I can certainly understand how disheartening that must be.
Walrus did a great job of provided an answer regarding our policy of capturing serial numbers. Upon selling we don’t scan or record them. Only if a Geek Squad Service plan is purchased do we document it to attach the plan to the specific unit being purchased. I genuinely hope you’re able to get assistance from your local police department in locating the stolen TV.
If there is anything else I can answer or assist it, please don’t hesitate to respond!
|Javier|Social Media Specialist | Best Buy® Corporate|
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