09-15-2017 01:56 PM
Welcome to our forums! You’ve posted an excellent question regarding our Return & Exchange Promise, and I’ll be happy to answer it for you.
Per our Return & Exchange Promise, most products have a 15-day return/exchange period, with 30 and 45 day periods for our My Best Buy Elite and Elite Plus Members, respectively. Unfortunately, any requests outside of these timeframes, we’ll be unable to accommodate. I apologize for any disappointment this information may cause, but I hope this answers your question.
Thanks for posting,
|SeanM|Social Media Specialist | Best Buy® Corporate|
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