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New Member
Posts: 1
Registered: ‎04-21-2017

Return of Google Wifi

Hi there.


I purchased Google wifi from yourselves in February 2017 and now im in Europe. The device does not operate outside of USA which was not on the product description or their terms and I have emails from Google Support advising it wont work outside US.


I will be returning with my receipt and email from Google Support.


Can you clarify this will be enough information to return for a full refund?



Valued Contributor
Posts: 2,136
Registered: ‎12-01-2014

Re: Return of Google Wifi

It would be up to a manager to accept the return or not since you would be outside the return period of 15-45 days.
Posts: 1,817
Topics: 14
Kudos: 163
Solutions: 95
Registered: ‎11-29-2016

Re: Return of Google Wifi

Hey there monkeyhp,


Welcome to the forums!  I hope you’re enjoying living in Europe!  I’ve always wanted to travel abroad, and while I haven’t had the chance to do so yet, it’s definitely on my bucket list.


Per our Return & Exchange Promise, most items can only be returned within 15 days of their original purchase date.  Our International Orders page also states that it is assumed all purchases made at Best Buy are intended for use in the US.  Because this purchase was made over 15 days ago, we are unable to accommodate your request for a full refund.  I do apologize for any inconvenience this may cause you.



SeanM|Social Media Specialist | Best Buy® Corporate
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