Hello SarahClapp and welcome to the Best Buy forums
As a regular Best Buy member you would have 15 days to preform a return or an exchange, as an elite member you will have 30 days to preform a return or exchange or if you are an elite plus member you will have 45 days to process a return or exchange. if you have any other questions or concerns feel free to reach out.
The views that I post are my own and not that of Best Buy. ***Know that I am not able to issue official responses and that my posts are only here to help before an official response is offered by a Best Buy Social Media Specialist***