Add Product

Search Results:

Reply
Highlighted
New Member
Posts: 1
Registered: ‎03-20-2017

Return Warning = 365 Day Retun Ban

I returned a few items that I was dissatisfied with during the Christmas period and in line with your return policies.  However, with my last return, due to my dissatisfaction in the operation of the product, I received a Return Warning.  After contacting the TRE they told me that I was suspended from returning any further items for 365 days.  When I called 1800BESTBUY the rep there told me it was a 90 day suspension.  This leaves a few questions.

 

1. Do your customer service reps even know what is going on with the account? 

 

2. Why can't they see the complete account and rectify issues on a case by case basis.

 

3. Why even have a return policy if you're going to prevent valued customers from returning purchases within the guidelines YOU set forth for them.

 

4. Why state "Our Promise

We promise to be your trusted partner for technology by delivering the advice, service and convenience you deserve — all at competitive prices. If you are not fully satisfied with your purchase, let us help you with a replacement, return or repair."  If that's not the case.

 

5. Why don't you inform the customer about your TRE relations that you hired to do work on your behalf.

Posts: 8,226
Topics: 83
Kudos: 330
Blog Posts: 47
Solutions: 335
Registered: ‎09-29-2008

Re: Return Warning = 365 Day Retun Ban

Hey JimDowling,

 

I am sorry you are no longer able to return purchases made with us moving forward, and for the inconsistent information being given you. I'll try to answer your questions one by one below. I would go with what TRE is telling you is the length of your ban as it is exclusively up to them, and it sounds like our phone agent gave you incorrect information.

 

1. Do your customer service reps even know what is going on with the account? Most of our phone agents do not have access to TRE's systems.

 

2. Why can't they see the complete account and rectify issues on a case by case basis? It is exclusively up to TRE if they choose to lift a return/exchange ban they have put into place.

 

3. Why even have a return policy if you're going to prevent valued customers from returning purchases within the guidelines YOU set forth for them? We should not be preventing anyone from taking advantage of our return or exchange promise, but TRE can prevent them if a customer is found to be returning too many purchases.

 

4. Why state "Our Promise

We promise to be your trusted partner for technology by delivering the advice, service and convenience you deserve — all at competitive prices. If you are not fully satisfied with your purchase, let us help you with a replacement, return or repair."  If that's not the case? In addition to our Return or Exchange promise we reserve the right to refuse service to any customer for any reason.

 

5. Why don't you inform the customer about your TRE relations that you hired to do work on your behalf? You should have gotten a warning on your last return advising you that if you complete the return you could be prevented from returning future purchases.

 

Thanks,

Allan|Senior Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!