03-17-2017 06:59 PM
03-18-2017 03:27 PM
You know, I like getting packages as much as the next person, but I really like it best when they're for me. I was discouraged to read of your experience in speaking to us on the phone regarding the shipment you received and I regret any inconvenience to you.
Generally speaking, we recommend dropping off an errant shipment at your local Best Buy store's Customer Service desk as it's often the most simple option. Of course this suggestion should be made respectfully and I apologize for it not having been.
I appreciate your interest in finding a resolution. I hope this one will work for you.
Thank you for writing to us.
|John|Social Media Specialist | Best Buy® Corporate|
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