07-14-2017 03:27 PM
I too have this same problem. I upgraded the phone and was told to wait 4 - 6 weeks. I purchased the S8 on May 7th on Best Buy's website. I received the email stating that my gift card has been reserved, but have not gotten any information since then. I would certainly appreciate some assistance with this.
Thanks for caring!
07-17-2017 12:26 PM
Welcome to Best Buy’s support forums, and thank you for reaching out to us. Any gift cards you may have qualified for with your Galaxy S8+ purchase should have arrived by now, so I apologize if there’s been a delay. With that said, I’ll be happy to assist you further and hopefully get you your gift card as soon as possible.
Before I can assist you further, I’ll need a little more information from you. If you could send me a private message with the following:
Your first and last name
Your order number
Your email address
From there, I can start my search towards a resolution. To send me a private message, you’ll want to use the blue “Private Message” button in my signature.
Hope to hear from you soon,
|SeanM|Social Media Specialist | Best Buy® Corporate|
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