04-18-2017 08:12 PM
04-19-2017 09:10 AM
04-19-2017 01:18 PM
Hi there Sontagj,
Welcome to the forum and thank you for reaching out to us regarding your billing troubles with your My Best Buy credit card! Depending on your situation, you may prefer to pay interest and receive points for a purchase, or you may wish to save on interest by using our deferred interest offer.
Using the details you registered with the forum, I was able to locate these purchases. I see we assisted in replacing your appliance order after an error with your email address caused you to cancel most of your original order. We should be sure that any preferred financing options are chosen when placing orders for our customers, and I'm truly sorry if this didn't occur during this purchase.
With that said, unfortunately such a change would have required the order to be cancelled and replaced. As such, we wouldn't be able to make any changes given the months that have past since the purchase. I apologize for any disappointment that this news may cause you. If you are still in need of assistance, I would encourage you to reach out to Citibank, the issuer of your My Best Buy credit card, at 1-888-574-1301.
|Tasha|Social Media Specialist | Best Buy® Corporate|
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