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Posts: 1
Registered: ‎04-21-2017

Proof of Purchase Help

[ Edited ]

I am having issues with my phone and need a proof of purchase to submit to LG. I have misplaced my proof of purchase and need a new copy of it sent to me, please. The phone was purchased online. 


Name on order: Melissa {removed per forum guidelines}

Item: Unlocked LG G5 

Shipping Zip Code: 37615

Price: 711.74

Order date: 7.30.16


Thank you in advance for your help.

Posts: 4,954
Topics: 78
Kudos: 271
Solutions: 232
Registered: ‎11-30-2015

Re: Proof of Purchase Help

Hi Melissuhann,


Welcome to the Best Buy Support Online Forum Community!


Miss placing a receipt can be such an easy thing to do to. I’m sorry to hear that you’re having some issues with the LG G5 you purchased last summer on


I was successful in locating your purchase receipt using the detail you provided to us! I’ve sent you an email copy of it to the email address you provided upon joining our community. If haven’t received it, please check your Spam/Junk or Promotions/Ad folders. Sometimes our communications can get stuck there.


Let me know if you don't receive your receipt within the next few hours, and I'd be happy to send you another one. 



Mariah|Social Media Specialist | Best Buy® Corporate
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