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Posts: 1
Registered: ‎03-16-2017

Problem with Rosetta Stone - Expired

[ Edited ]


Last week I bought an Rosetta Stone TOTALe, but today when I was activate the license, I got the error: Invalid Code.

So I tried to had support in the Rosetta's chats, and the contact informs that license number was expired and that Rosetta Stone is not responsible to help me or refund me.

Please, could you refund the value my credit card ? I'm not is US right now, and I will returns only next year.

Please, inform an email address to send the my receipt and the chat with the Rosetta's Support, to you can check.

If you need more information let me know.

Thanks in advance

Bruno {removed per forum guidelines}

Posts: 8,023
Topics: 320
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Solutions: 335
Registered: ‎09-29-2008

Re: Problem with Rosetta Stone - Expired

Hello Bruno,


It hasn't happened often thankfully, but I've had it happen too where a product I've purchased seemed to be expired and I had to try to find a remedy. It can be quite frustrating indeed and I regret any inconvenience to you as a result.


Best Buy's Return & Exchange Promise allows for the return or exchange of most products within 15 days of purchase (30 days for My Best Buy Elite members and 45 days for Elite Plus members). In your situation, the return would need to be made to a Best Buy store. I understand the logistical concerns with you being outside the U.S. and I apologize for not having another option to offer.


Please know I'm grateful you wrote to us with your concern.



John|Social Media Specialist | Best Buy® Corporate
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